Antyodaya-SARAL
Antyodaya-SARAL
Aligning with Digital India's vision of faceless, paperless and cashless service/scheme delivery model, Antyodaya-SARAL aims to transform citizen service delivery in Haryana through complete digitization of over 380+ services. The vision for Antyodaya-SARAL is a unified platform to deliver and track Government-to-Citizen (G2C) services/schemes across the state. Two of the key components of the Antyodaya-SARAL are as follows:
Antyodaya-SARAL Portal:- A Single Service Delivery Portal for Citizens
- Ability to avail services/schemes from anywhere at any time
- Live tracking of status of service requests
- Timely delivery of services/schemes
- Complete digitization of citizen services/schemes
- A Service Delivery Accountability Portal for Departments
- Review departments based on performance (Based on RTS compliance, customer rating and delays)
- State-wise and District-wise view of department performance
- Escalation to officers on pending file requests
- Would help in process re-engineering of services/schemes that are not performing well