CSC Haryana
Digital India

Aligning with Digital India's vision of faceless, paperless and cashless service/scheme delivery model, Antyodaya-SARAL aims to transform citizen service delivery in Haryana through complete digitization of over 380+ services. The vision for Antyodaya-SARAL is a unified platform to deliver and track Government-to-Citizen (G2C) services/schemes across the state. Two of the key components of the Antyodaya-SARAL are as follows:

Antyodaya-SARAL Portal:
  • A Single Service Delivery Portal for Citizens
  • Ability to avail services/schemes from anywhere at any time
  • Live tracking of status of service requests
  • Timely delivery of services/schemes
  • Complete digitization of citizen services/schemes
Antyodaya-SARAL Dashboard:
  • A Service Delivery Accountability Portal for Departments
  • Review departments based on performance (Based on RTS compliance, customer rating and delays)
  • State-wise and District-wise view of department performance
  • Escalation to officers on pending file requests
  • Would help in process re-engineering of services/schemes that are not performing well